Shipping policy

SHIPPING & RETURNS

Orders are processed within 2-3 business days of payment. All items are shipped via U.S. Postal Service, Fed Ex or DHL and take approximately 3-5 business days, and 7-10 business days for all wigs & apparel. All weekend orders will be processed on Monday. Once items are shipped, tracking numbers will be sent to the email address provided with the purchase. 

Live Queenly isn’t responsible for any lost items.

 If items have not been received, they can be located by using the tracking number or contacting your local post office, Fed Ex or DHL (whichever service was used to ship your package).

 If your tracking information reports that your package was indeed delivered and you have not received it, Live Queenly is not responsible for your package, you must take this up with the United States Postal Service.

 No returns or exchanges on any hair, hair products, or lashes. All sales final due to Sanitary requirements to protect all customers. 

 For other questions or concerns please feel free to email us at: livequeenly@yahoo.com